MCRAES is committed to providing quality products and service to
our customers. We hope you will love what you have ordered, but if something is
not correct, please let us know. We offer a 100% money back service on all
purchases from our website. If you receive an item and you are not 100% happy
with the fit you can return the item (s) to us within 14 days for a full
Please notify us by email within 7 days of receipt at email@example.com that you intend to exchange or return so we know which items are
coming back to us and to give us time to arrange or exchange if possible.
We are happy to exchange or refund
any item purchased online, as long as long as it received back to us in
original condition, unworn, unwashed and with original labels attached within
14 days of receipt and we will refund or exchange it for you.
Footwear purchases may be returned for an exchange or refund
within 14 days of receiving delivery, provided the shoes have not been worn or
damaged in any way. The shoe box and packing must be in the original condition.
Once the returns are received and approved in accordance with the above policy the refund will be processed to the original method of payment.
If the conditions of this returns policy are not met, a refund may
be declined. This should only occur if the product does not arrive with original
labels attached and/or in original condition, if the product is damaged or is
outside of the return’s framework.
Please complete and send back the returns with the returns form
which was sent with your order, along with proof of purchase to the following
53 Market Street
If you need to exchange an item, your first exchange will be delivered free,
however any exchange thereafter will incur a delivery cost charged at normal
We recommend that your parcel is sent by a traceable method as we cannot accept responsibility for items that do not reach us. MCRAES is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.
Please note this returns policy is only relevant to items purchased online, not
in store. In store, you have the option to try before you buy.
- If you have any questions regarding returns or exchanges of online purchases please feel free to contact us at firstname.lastname@example.org
Your rights under this returns policy is additional to the Consumer Guarantee